FAQ

FREQUENTLY ASKED QUESTIONS

Our vehicles are basically designed to enable wheelchair users and senior citizens to safely enter or exit a vehicle while seated on a wheelchair. This is done with the help of a ramp or a hydraulic lift attached at the back of the vehicle (see gallery). Unlike an ambulance you don’t have to transfer from wheelchair to a stretcher or vice-versa.

Yes. All our vehicles come equipped with a wheelchair, which is available for our clients to use for the duration of their booking. There is no additional charge to using our wheelchair.

Absolutely yes. Our vehicles are designed to accommodate wheelchairs of all sizes, both manual and electric. If you’re still nervous about whether your wheelchair will fit, give us a call & we’ll work with you to figure it out.

Our vehicles are designed to be fitted with a ramp or a hydraulic lift that enables a person sitting on a wheelchair to directly enter the vehicle while sitting on the wheelchair. Our drivers have been trained to ensure that a wheelchair user safely enters the vehicle, their wheelchair is secure for travel, and that they safely exit the vehicle at their drop-off point.

Our vehicles can accommodate upto 5 co-passengers in addition to the wheelchair user. There is also ample space in the vehicle for any luggage or mobility equipment. Our vehicles can also accommodate 2 wheelchair users if needed.

The safety and well-being of our passengers and drivers is our topmost priority, and we remain committed to providing safe and comfortable wheelchair transportation during this pandemic. We are constantly working with the authorities to ensure that we are upto date with the safety protocols. You can find more details about our latest Covid-19 update here.

You can call, message or whatsapp us at +91 99200 98900, and we will be happy to answer your questions and schedule a booking for you.

CONTACT US

FOR BOOKINGS & ENQUIRIES

REVIEWS

WHAT OUR CLIENTS SAY ABOUT US
4.9
Based on 203 reviews
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Khushi Raheja
17:28 13 Sep 22
We had used your service on the 1st of September, taken my mother around and had a beautiful experience.my husband gautam raheja had booked for this service. The driver ajay, was very careful and gentle in handling my mother and carefully put her into the van. He drove carefully around and my mom enjoyed the ride too. Thank you for the lovely experience as my mom got out first time after her stroke in three months. Hoping you continue with the good work.
Dharmesh Shah
14:13 12 Sep 22
Fabulous service. Very well trained drivers and attendants. They go beyond their duty to make the patient comfortable and secure. I have used Mobicab 3 times x 2 trips over past 30 days. Extremely satisfied and will not look for any alternative. Special shout out to 2 drivers. Bilal and Ajay fir their superlative service. Never late. Instead arrive 15 minutes before pick up time. Please use this service with 100% confidence. Thanks Sanjana 😊
Ninad Kulkarni
07:45 01 Jun 22
Excellent overall customer experience. The service booking, invoicing and payment processing have been extremely efficient. They adjusted the inadvertent excess payment proactively and very promptly. The drivers are very polite, helpful and handle patients with great care. The on-time performance has been consistently very good and the service availability was impacted only twice in three months and that too for reasons beyond their control. The maintenance of vehicles, especially with ramps could have been a bit better but the overall service is very good value for money.
Al Frnz
06:52 07 Apr 22
The BEST and most comfortable transportation for someone in a wheelchair . I was so impressed with the coordination of Sanjana who took my query and was so quick to book my details.Adil who drove us was so patient and took his time to ensure the journey was comfortable. TAXI was clean,well equipped and driver was knowledgable to get to my destinations with ease.I have travelled internationay for many years and used facilities like this and have to say rhe standard of Mobitaxi is excellent !Would definitely recommend this even on long trips for your loved one if in a wheel chair alongwith seating for atleast 4 members for the taxi that i booked.Rates are also fantastic and definitely cheaper than ambulance cost but i wish they were considerate about waiting costs since a wheelchair person can be tricky to organise.IMPT- I can only speak on my experience of my loved ones who did knee replacements and needed wheelchair for the sole purpose with no other complications but i recommend speaking to Sanjana who knows your requirement and will guid you accordingly. Also pictures added were sent by them but the vehicle is exactly as per attached photos . My loved ones didnt want their pics on the internet
Deepak Jain
08:30 22 Sep 21
I've used their services on multiple occasions and each time its always been excellent.The drivers always reach before the pick-up time. They are polite and understand the problems and needs of the wheelchair user and attendant.Ms Sanjana has also been managing the requests very well. She tries to go the extra mile by accommodating for last minute changes.Always happy with their services..
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